Go through these in order:
- Check the app version. Make sure the latest update is installed on your phone. Older versions may no longer be supported.
- Check your account status. Is the account active? If no cars show at all, the account has probably been deactivated. That’s usually down to a failed booking or monthly payment.
- Check for outstanding payments. Is a booking fee or monthly fee unpaid? An outstanding payment blocks bookings.
If the problem continues, report it to customer service. Include in your message:
- the app version
- your phone’s operating system (iOS or Android) and version
- a screenshot of the problem
- the booking reference, if the problem relates to a booking.
In urgent cases, call 0201277799.