The most common reasons activation goes to manual review or doesn’t go through:
- the driving licence was photographed off a phone or another screen
- the licence has expired or the right to drive is missing
- personal details are incomplete (phone number, email or address)
- the selfie taken during verification doesn’t match the photo on the licence
- there is a note on your credit record, or a self-imposed credit ban is in force.
You can redo the verification in the app with the correct details. Photograph the licence directly from the original card, in good light.
If verification still doesn’t go through, call customer service on 0201277799.