Identity verification is usually automatic, and your account is activated immediately.
Some applications go to manual review. Manual approvals are normally done during office hours, so an application sent in the evening or at the weekend may wait until the next working day.
If it’s urgent, call customer service on 0201277799. The line is open around the clock, and in some cases we can speed up the review outside office hours too.
You’ll get a message once the manual review is done.