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Getting started

7

How to sign up for Omago
How long does account verification take?
Which driving licences are accepted?
Requirements for account activation
Why hasn’t my account been activated yet?
Deleting your user account
Booking history and your details

Booking and driving

7

Making a booking and starting your trip
Changing, extending and cancelling a booking
Ending your booking and returning the car
I can’t end my booking
The car won’t unlock, or the key is locked inside
Late returns and gaps between bookings
Additional driver — who may drive the car?

Pricing and payments

10

Membership levels and pricing
What makes up the price of a booking?
Hourly or daily rate?
When am I charged?
Checking your receipt and price breakdown
Changing, pausing and cancelling your membership
Unpaid monthly fee
Adding and changing your payment method
My payment failed — what do I do?
The app doesn’t show any cars

City-specific parking instructions

8

Parking – Espoo
Parking – Helsinki
Parking – Tampere
Parking – Oulu
Parking – Espoo
Parking – Helsinki
Parking – Tampere
Parking – Oulu

Housing company customers

3

Your housing company join code
Private membership for housing company residents
I’d like Omago in our housing company

App, refunds and feedback

4

Requesting a refund
Car requests and feedback
The app isn’t working — a checklist
Can I book in a browser?

Parking and driving rules

4

Driving abroad
Parking and where to return the car
Parking fines
Pets, smoking and kilometre limits

Fuel and charging

5

How to refuel an Omago car
The fuel card PIN doesn’t work
I paid for fuel myself — how to claim it back
Charging an electric car
How full should the tank or battery be on return?

Car condition and damage

5

Reporting damage before you drive
The car doesn’t recognise the key or won’t start
Service warnings and dashboard lights
An accident or damage while driving
Deductible, insurance and additional charges

Car models

21

Volkswagen E-up (EN)
Volkswagen ID4
Nissan leaf
Hyundai Kona
Fiat 500e (EN)
Kia Niro (EN)
Peugeot e-208 & e-2008
Opel Astra Sports Tourer (EN)
Renault Megane e-Tech (EN)
Opel Corsa-e (EN)
Skoda Fabia
Škoda Kamiq (EN)
Škoda Octavia
Tesla Model 3 & Model Y
Toyota Aygo X (EN)
Toyota Corolla Hybrid (EN)
Toyota Proace (EN)
Toyota Proace EV (EN)
Toyota Yaris Hybrid/ Toyota Yaris
Volkswagen Golf (EN)
Volkswagen ID. Buzz

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Omago
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App, refunds and feedback

App, refunds and feedback

App problems, requesting a refund and sending feedback.

Requesting a refund
Car requests and feedback
The app isn’t working — a checklist
Can I book in a browser?

Omago Oy

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020 127 7799
[email protected]

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