As a rule we issue a refund if you weren’t able to use the car, or some other service you had already paid for wasn’t provided. Every case is handled individually.
Do this:
- Email your refund request to [email protected].
- Tell us the time of the booking, the car’s registration number and what happened.
- Attach receipts if you paid costs yourself.
We’ll process the request and come back to you. We can’t confirm a refund before the matter has been looked into.
How refunds are paid: a booking fee can be refunded to your card. Other refunds are paid to a bank account or to your Omago bonus account, whichever suits you.
Indirect costs such as a taxi or towing are covered if the situation was caused by a technical fault in the car. A situation you caused yourself is, as a rule, for you to pay. If the booking has a reduced deductible, you pay at most the deductible. Tell us the costs and attach the receipts, and we’ll assess them.