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Reporting damage before you drive

Booking activation includes a place for damage reports and photos.

We recommend taking photos of the car every time before you set off. That way you can make sure the car is in the same condition when you return it as it was when you took it, and handling any damage is clear and undisputed.

If you notice damage that hasn’t been recorded yet, add photos of it to the system during activation. If the damage has already been added by other users, you don’t need to do anything.

If adding photos doesn’t work in the app, email them to [email protected] with the car’s registration number and the booking time.