The charging tag for an electric car is in the car, for starting a charge with the tag at the car’s home location.
The car is plugged in to charge at its home location at the end of the booking. The battery doesn’t need to be full when you return it.
If you need to charge the car somewhere other than its home location during the booking, the charging costs are yours to pay and are not refunded.
If the charging tag is missing from the car, report it to customer service and give the car’s registration number. In problem situations, contact customer service.