If your booking time is about to run over: our guidance is to contact customer service by calling 0201277799. If the booking time is exceeded, you’ll be charged for the overrun in line with the terms of use. In some cases the system automatically messages the next user to say the booking time has changed.
Gaps between bookings: at some locations a 15-minute buffer is applied between bookings.
If the previous user is late, or the car isn’t in order when your booking starts, call customer service on 0201277799. You won’t have to pay for time you couldn’t use — let us know and we’ll correct the charge.