If the car won’t unlock from the app: call customer service on 0201277799. The line is open around the clock.
If you’ve locked yourself out or left belongings in the car: call the same number. You can also make a free 5-minute booking on the car to collect forgotten belongings.
Note that the key is meant to be left in the car on a normal return — that isn’t a mistake.
When you call, give the car’s registration number and location so we can help quickly.