If you can’t end the booking in the app, call customer service on 0201277799. The line is open around the clock, so you can call at night too.
Customer service can end the booking on your behalf and lock the car doors remotely.
Do this:
- Park the car normally in its home area.
- Leave the key in the car — customer service will lock the doors remotely.
- Call 0201277799 and give the registration number and the location.
You don’t need to worry about the charge continuing because of a technical fault. If a charge looks wrong afterwards, report it to customer service — we correct charges caused by technical faults.