Open the doors using the app by tapping the “Open doors” button in the reservation view.
Disconnect the charging cable, close the flap, and place the cable in the trunk for the drive. If the charger is fixed, there’s no need to take the cable with you. A second charging cable is located in the trunk.
Enter the vehicle. Adjust the seat, mirrors, and steering wheel to your comfort. Fasten your seatbelt.
The car is ready to drive when you press the brake pedal and move the gear selector to D (Drive) or R (Reverse). The gear selector is located behind the steering wheel on the right.
While Driving
The physical key is located in the glove compartment, and may be used during your reservation. Please return it there after your trip.
If you’re planning a longer trip (over 200 km), plan charging stops in advance. The Neste card in the vehicle cannot be used for EV charging. Charging costs during the reservation are your responsibility. Our customer service can help you find suitable charging stations.
In case of damage, accident, or other issues, always contact customer service: 📞 020 127 7799
Minor damages (scratches, dents, etc.) can also be reported directly in the system before ending your reservation.
Ending the Reservation and Reconnecting the Charger
Park the vehicle in the same location where your trip began.
Plug the charger into the car first, then into the charging station or wall outlet. Open the charging flap using the unlock button on the key fob.
Leave the keys inside the car and make sure you’ve taken all personal items with you.
Lock the doors and end the reservation through the app.
After ending, a summary of your reservation will be displayed. Report any issues related to the reservation directly in the system.
For assistance, contact customer support: 📞 020 127 7799
