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Frequently asked questions

You must return the car to its home zone.
If the car icon includes a “P” symbol, it must be returned to the exact same parking spot it was picked up from.

You can view the car’s home zone during an active reservation by tapping “Car’s home zone” in the app.

If you haven’t made a reservation yet, you can check the home zone by tapping the car icon on the map. The home zone will appear as a light blue area outlined on the map.

You can end your reservation only when the car is parked within its home zone.

Our customer service is available 24/7 at 020 127 7799.
Omago’s support team assists you in English and Finnish, and your call will always be answered by an Omago staff member.

No, there is no cancellation period.
You can cancel your Alueauto membership at any time from the app under the “Account” → “User details” section.

Once cancelled, your membership will remain active until one month after your last billing date.

Example:
If you cancel your Active membership on January 12, 2024, you can continue to book cars at Active rates until February 11, 2024.

You can change your membership level directly in the app under the “Account” tab, or by contacting us at [email protected].

If you switch to a lower monthly fee, your current membership will remain active until one month after your last billing date.

If you upgrade your membership, we will credit the remaining days of your current plan to your bonus account.
You can use your bonus balance for future reservations by selecting Bonus balance as the payment method during booking.

In the event of damage or an accident, please contact our customer service immediately at 020 127 7799.

All Omago vehicles are insured.
The standard deductible is 1250€, but you can reduce it by paying an additional fee per reservation.

When making a reservation in the app, you’ll see the hourly/daily rates, price per kilometer, and the cost of any additional services.

The usage fees also include fuel.

Possible extra costs may include:
– Parking in private areas, such as parking garages or at the airportom 4€ / booking.
– Charging an electric vehicle during your reservation

If your reservation has already ended or another booking is scheduled after yours, please contact our customer service at 050 415 0300.

You can also extend your reservation directly in the app if:
– your current reservation has not yet ended, and
– there is no upcoming reservation shown in the app for the same vehicle.

Users can wash the car at Neste service stations.
The car wash can be paid for using the Neste card found in the vehicle.

You can also report the car as dirty directly in the app — we’ll then take care of cleaning it as soon as possible.

Pets are allowed in some cars.
These vehicles are marked with a paw icon in the map view of the app.

In all other cars, pets are not allowed.
Some users may have allergies, so we cannot take the risk of allowing pets in all vehicles.

You can refuel the car at Neste service stations using the Neste card found in the vehicle.

You’ll receive a 3€ bonus to your bonus account by marking the refueling as completed in the app when ending your reservation.

You may refuel the car if the remaining range is less than 250 km.

You can purchase windshield washer fluid at Neste service stations using the Neste card found in the vehicle.

No. As the person who made the booking, you are solely responsible for the use of the vehicle.
Lending the car to others is prohibited in our terms of use.

For longer bookings, you can add an additional driver for an extra fee.
However, please note that the main responsibility always remains with the person who made the reservation.

Yes, you can.
If you plan to travel outside of Finland, you will need an export authorization document.
Please contact our customer service at [email protected] to request it.

You can delete your account in the app under the “Account” tab on the User details page,
or by sending a message to [email protected].